Returns & Refunds

We want you (and your BatMew) to be happy. If something isn't right, we're here.

Our return window

You may request a return within 30 days of delivery for unused items in their original condition.

How to start a return

1. Email Batmew2024@gmail.com with your order number and a short note about what's wrong (or why you're returning).
2. We'll reply with return instructions and the address to use.
3. Ship the item back securely — please pack so soft parts and any movable pieces aren't crushed.

Return shipping is the customer's responsibility. We recommend using a tracked service. We're not responsible for returns lost in transit without tracking.

Refunds

Once we receive and inspect your return, refunds are typically processed within about 10 business days to your original payment method.

What we can't accept

For hygiene and handmade integrity, we generally cannot accept returns of:

• Custom or personalized items
• Items that have been washed, heavily used, or altered
• Items returned without prior approval outside the 30-day window

If you're unsure, just ask before you ship anything back.

Damaged or wrong item

If your BatMew arrives damaged, incomplete, or not what you ordered, contact us within 7 days of delivery at Batmew2024@gmail.com with photos of the item and packaging. We'll replace it or refund you — your choice when both are possible.

Cancellations

Need to cancel? Email us ASAP. If the order hasn't been packed yet, we'll cancel and refund. Once it's in the mail, please use the return process above.

A note on handmade

Each BatMew is made with care. Small variations in stitching, stuffing, or expression are part of the charm — a little strange, a lot to love — and aren't usually grounds for return on their own.

Questions? Batmew2024@gmail.com — we usually reply within 2 business days.